• Full Time
  • Temp-to-Hire
  • Wixom, MI

GreatStaff Solutions

We are currently seeking a Support Representative in Wixom, MI!

Apply Today! Start ASAP!

Job Summary:

The Support Representative is responsible for supporting distributors and end users regarding software support and data subscriptions while being a company representative and liaison for both distributors and end users.

Hours: Monday – Friday 8:00am to 5:00PM

Pay: $16.00 – $17.00/HR. DOE Weekly Pay!

Position: Full time, Temp-to-hire opportunity

Duties and Responsibilities:

  • First line support for immediate phone and email response through Fresh Desk ticketing software
  • Provide distributors and end-users with technical support for software, Bluetooth, Update DVD, and data sheet issues
  • Generate and provide lock-up codes, including confirming successful access by customers
  • Provide software installations on customer computers
  • Provide distributors and end users software registrations
  • In-house set-up of Point X laptop computers including software installation
  • Set-up and maintain customer information in Chargbee as well as, SalesForce and Vision Web systems ensuring SOX compliance
  • Support Accounting Department with processing data payments, as needed
  • Generate statistical analysis
  • Support customer relations
  • Perform other duties or functions as requested by the Software Support/Data Department Supervisor or other authorized personnel
  • Stop operations as necessary to prevent suspect or nonconforming material from leaving the processes properly identified

Qualifications and Requirements:

  • Associate Degree or equivalent and five years related experience
  • Must be proficient with Computers, Microsoft Software
  • Strong data entry skills
  • Strong verbal and written communication skills
  • Time management and strong sense of urgency
  • Reliable transportation
  • Organizational skills
  • Ability to adapt in a fast-paced environment

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.