• Full Time
  • Temp-to-Hire
  • Wixom, MI

We are currently seeking a Software Support Technician in Wixom, MI!

Objective:

Support Distributors and End Users regarding Software Support and Data Subscriptions.  Company representative and liaison for both Distributors and End Users.

Hours: Monday – Friday 8:00am to 5:00PM

Pay: $16.00/HR.

Position: Full time, Temp-to-hire opportunity

Duties and Responsibilities:

  • First line support for immediate phone and email response through Fresh Desk ticketing software.
  • Provide Distributors and end-users with technical support for software, Bluetooth, Update DVD, and Data Sheet issues.
  • Generate and provide lock-up codes, including confirming successful

access by customers.  Provide software installations on customer computers.

  • Provide Distributors and End Users software registrations.
  • In-house set-up of Point X laptop computers including software installation.
  • Set-up and maintain customer information in Chargbee as well as, Sales Force and Vision Web systems ensuring SOX compliance.
  • Support Accounting Department with processing Data payments, as needed.
  • Generate statistical analysis.
  • Support customer relations.
  • Perform other duties or functions as requested by the Software Support/Data Department Supervisor or other authorized personnel.
  • Maintains good communication with all departments.
  • To stop operations as necessary to prevent suspect or nonconforming material from leaving the processes properly identified.

Qualifications and Requirements:

  • Must have an Associate Degree or equivalent and five years related experience.
  • Must have solid computer skills.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.