We are currently seeking a Software Support Technician in Wixom, MI!
Support Distributors and End Users regarding Software Support and Data Subscriptions. Company representative and liaison for both Distributors and End Users.
Hours: Monday – Friday 8:00am to 5:00PM
Position: Full time, Temp-to-hire opportunity
Duties and Responsibilities:
- First line support for immediate phone and email response through Fresh Desk ticketing software.
- Provide Distributors and end-users with technical support for software, Bluetooth, Update DVD, and Data Sheet issues.
- Generate and provide lock-up codes, including confirming successful
access by customers. Provide software installations on customer computers.
- Provide Distributors and End Users software registrations.
- In-house set-up of Point X laptop computers including software installation.
- Set-up and maintain customer information in Chargbee as well as, Sales Force and Vision Web systems ensuring SOX compliance.
- Support Accounting Department with processing Data payments, as needed.
- Generate statistical analysis.
- Support customer relations.
- Perform other duties or functions as requested by the Software Support/Data Department Supervisor or other authorized personnel.
- Maintains good communication with all departments.
- To stop operations as necessary to prevent suspect or nonconforming material from leaving the processes properly identified.
Qualifications and Requirements:
- Must have an Associate Degree or equivalent and five years related experience.
- Must have solid computer skills.