• Full Time
  • Temporary
  • Remote

GreatStaff Client

IT Support/Customer Service Representative Positions

Long-Term Work from Home Opportunity

The IT Support/Customer Service Representative is responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding  the new software products.

IT Support /Customer Service Representatives will be responsible for supporting all MS Windows based products. Support includes diagnosing, troubleshooting, repairing and computer systems and/or complex software installations.

Equipment such as computer screen, keyboard, phone, webcam will be provided by the company

Hours: Monday-Friday, must be available between 8:00am to 8:00pm. 40 hours

Pay Rate: $17.00/HR

Start Date: September 28th or October 5th

Position: Full time, Long-Term

Duties and Responsibilities:

  • Deliver professional and top-quality customer service to all customers
  • Provides technical support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and install specialists
  • Troubleshoot and resolve issues related to software and hardware
  • Communicate issues clearly and effectively to clients
  • Document all customer interactions consistently, thoroughly, and free of grammatical errors
  • Contribute to internal knowledge base
  • Perform all other duties as assigned

Education and Qualifications:

  • High School Degree or equivalent required
  • College or technical degree in Computer Science or equivalent preferred
  • 1-2 years customer service experience in a call center environment
  • 1-2 years or help desk or technical support experience preferred

Required Skills and Abilities:

  • Knowledge of Windows Operating systems
  • Ability to install and troubleshoot software
  • Ability to install and troubleshoot TCP/IP
  • Excellent written and oral communication skills
  • Networking experience preferred

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