We are in immediate need of a Customer Service Representative in Wixom, MI.

This position is for a Medical company that has heavy call volume, data entry and multiple deadlines. Very fast paced.


· Processes orders and correspondence with customers

· Fulfill customer needs to ensure customer satisfaction

· Must be able to build customer relationships

· Receive incoming calls ranging from order schedules to return good authorization

· Expedite orders and coordinate shipping, to include common carrier quotations

· Maintain complete and accurate customer files

· Resolve customer complaints in a timely manner

· Must be able to prioritize issues and tasks and have a sense of urgency

· Complete order entry, departmental distribution, and shipping schedules within a specific time frame

· Resolve customer inquiries, expedites, and complaints in a thorough manner

· Process return goods, delivery complaints, and non-conformance procedures with complete follow through

· Work with the Sales, production and transportation department

· Work well together with other CSR’s to establish a team environment

· Relies on limited instruction and pre-established guidelines to perform the functions of the job.

· Must be well-organized and detail-oriented

Qualification Requirements:

· 5-7 years of Customer Service experience

· Proficiency in Excel, Microsoft Word and Logistics

Job Type: Full time

Hours: Vary starting between 8am – 9am and ending 5pm – 6pm

Pay Rate: $14.00 – $15.50 based on experience